Last updated January 01, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

SHIPPING

Customers are entitled to free USPS priority shipping for all orders over $40.00. All products will be shipped 7-10 days from order date. Please ensure all contact information is accurate, as Laila Apiary LLC is not liable for incorrect shipping information.

RETURNS

All returns must be postmarked within seven days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at [email protected] to initiate the process. After confirmation of product return, place the item securely in its original packaging, and follow the written instructions to mail your return.

Customers are responsible for return shipping charges.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least three (3) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned:

  • Items that have been opened and used.

For defective or damaged products, please contact us at [email protected] to arrange a refund or exchange.

Please Note

  • Laila Apiary LLC is not responsible for incorrect orders placed by customer.
  • Customers are entitled to a refund or return in the event of receipt of damaged goods.

QUESTIONS

If you have any questions concerning our Shipping and Return Policy, please contact us at:
[email protected]

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